We have been pushing our "integrated social media" for a few years now – probably sooner than we should have. When we said 'integrated' a year ago generally we meant integrating marketing, communications and customer service. Implicit in that is a second interpretation of integrated, this time to mean the combination of owned, paid and earned media strategies and platforms. That's what tends to get the biggest impact in social media from marcom programs.
ften, our industry can appear complicated, and yearns for simplicity. One such technique to glean simplicity is to develop frameworks which the corporate social strategist can then apply to achieve their business goals. I’ve been working on this “ROI Pyramid” framework for a few months now, and am ready to share
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