links for 2009-12-23

A note about today’s Eurostar crisis / we are social
We are social put their side of the Eurostar story.
(tags: socialmedia crisis communication casestudy)

Eurostar demostrate the perils of not joining up marketing with customer service and PR | Mark Pack
A look at how not joining up service and PR is a bad idea, more on Eurostar
(tags: [...]

Social Media, marketing and crisis management

As a follow up to the comments on my post about Eurostar – a communications failure not a social media failure I thought I’d take a look at the wider picture of the role social media plays in communications and companies approach to using the channels. Since I started writing this post, Robin Grant [...]

Eurostar – a communications failure not a social media failure

As hundreds of Eurostar passengers languish, Eurostar ignores Twitter

That’s the headline on Mike Butcher’s Techcrunch article – I think it is missing the point. I’m finding myself getting annoyed (probably irrationally) about the tone of certain people on Twitter regarding the Eurostar. The problem is not a social media or twitter failure, it’s a complete [...]

links for 2009-12-11

Digital Stats: European internet and broadband penetration rates 2006-9 as percent of households
(tags: statistics broadband)

Cabwise From TFL

The Campaign

Cabwise is an initiative from Transport for London which has been around for a while.

Text CAB to 60835* to get the numbers of one taxi and two licensed minicab firms, in the area you are texting from.

SO wherever you are, you can information about a way to get home. The campaign this year [...]

World Aids Day on Twitter

To promote World AIDS Day, Twitter has turned itself red, on its home page at least. Moreover, by using the term #red in your tweets, you can turn your own tweets red.

I like this corporate support and it’s an interesting way to bring attention to the day. Looking at the main account [...]