A note about today’s Eurostar crisis / we are social We are social put their side of the Eurostar story. (tags: socialmedia crisis communication casestudy) Eurostar demostrate the perils of not joining up marketing with customer service and PR | … Continue reading
As a follow up to the comments on my post about Eurostar – a communications failure not a social media failure I thought I’d take a look at the wider picture of the role social media plays in communications and … Continue reading
As hundreds of Eurostar passengers languish, Eurostar ignores Twitter That’s the headline on Mike Butcher’s Techcrunch article – I think it is missing the point. I’m finding myself getting annoyed (probably irrationally) about the tone of certain people on Twitter … Continue reading
Digital Stats: European internet and broadband penetration rates 2006-9 as percent of households (tags: statistics broadband)
The Campaign Cabwise is an initiative from Transport for London which has been around for a while. Text CAB to 60835* to get the numbers of one taxi and two licensed minicab firms, in the area you are texting from. … Continue reading
To promote World AIDS Day, Twitter has turned itself red, on its home page at least. Moreover, by using the term #red in your tweets, you can turn your own tweets red. I like this corporate support and it’s an … Continue reading