Archive for November, 2008

Prince and Save the Children

The Tube has had a lot of these ads in the last few weeks, in both the big version shown here and the smaller, on-train version. There’s also been TV advertising this weekend, to promote their Christmas appeal in support of Save the Children which starts today..

On The Times site, there’s just a small promo on the front page through to the main appeal section. When you hit this page, I’m quite disappointed. At first glance, there’s no ready explanation and no call to action – this is all to raise money and I have to search for a way to do that.

The Times Christmas Appeal (screenshot from site)

The Times Christmas Appeal (screenshot from site)

Compare this to what I see in the browser when I go to the Save the Children page, which is a lot more direct in its call to donate..

Save the Children (screenshot from site)

Save the Children (screenshot from site)

So what else does this digital campaign offer us:

It’s all about letting us get to know these people, understand them and empathise them, to raise money in a time where western donors feel the need to save. They’re only asking for a pound though, just a small amount from every Times reader – as the first poster to the message board says:

Credit crunch? this really puts things in perspective.. Let’s hope the children of kingsville get the chance to survive and prosper

I mostly like this campaign, the online and offline interconnectedness, with regular stories in the paper to keep the idea front of mind backed up with information on the site and a way to interact. A good charity digital appeal, nothing too exciting, but solid.

You may have caught Vodafone Live Guy over the last few weeks, doing his tour of the country giving away some Dell Inspiron Mini 9 netbooks with built in mobile broadband. I’ve been following his progress over the last 2 weeks, trying to guess where he is and occasionally getting it right, I just never managed to get out and chase him round and was never lucky with the online chase (too many meetings to play in time)

If you missed him too, here’s chance to get your hands on the new netbook. Through the nice people at Outside Line and Vodafone, I’ve got one of the Dells to give away.

Dell Inspiron Mini 9 (used with permission from Outside Line/Vodafone)

Dell Inspiron Mini 9 (used with permission from Outside Line/Vodafone)

The Contest: Using the built-in mobile broadband or the wifi, you can use the netbook all over the place, without having to lug a big laptop around or remember your dongle. So, tell me the most unusual place you’d want to use your Inspiron Mini 9 if you won it – and why. The winner will be judged on originality and wit.

How to enter: Tell me the most unusual place you plan to use your netbook and why, in the comments below – you can add your entry there or add a link to your blog post, video or comic strip, whatever medium you want to use. Please note that comments are moderated, so there’s a good chance you won’t see your comment immediately and depending on how far away from a computer it may be a while. If you get concerned, email me!

Entries close: 12 noon GMT on Friday 5 December 2008

Judges: as this is a subjective contest, I’ve got some judges to help me. Ewan Spence is the first, the Eurovision-loving, mobile-geek-blogging, kilt-wearing Scotsman. Second is Lex De Wynter, a colleague who knows a completely different set of people.

Judging Criteria: As I said before, the key criteria are originality and wit. Make us smile, make us marvel, either from your choice of location or your presentation. The winner will be the one that all 3 judges agree is our favourite.

The Prize: A Dell Inspiron Mini 9 netbook, running Windows XP, with built-in mobile broadband. The computer will come with 3 months pre-paid connection with Vodafone, after which you will have the opportunity to extend; if not, you’ve still got the wifi-enabled computer. (a normal contract is 24 months starting at 25GBP)

The Rules

There has to be rules.

  • Contest is open to UK residents only. It will be only be shipped to the UK and the service is UK based.
  • Judges decision is final.
  • Digital Stuffing (ie me) is not responsible for any issues with service or the device. Your ‘contract’ will be with Vodafone.
  • The prize will be sent to you direct by Outsideline/Vodafone – I’ll never see it. If there are any issues with delivery, I’ll let you know.
  • The prize winner will be announced here on Sunday 7th December 2008
  • No purchase required
  • You must have a valid email address so you are contactable to get details if you win. Enter your email address in the comment field – the only one who sees it is me.

The BBC started a new series this Sunday, heavily promoted. Survivors, a re-make of the 70′s series, follows the story of a group of people who were not killed by a mysterious virus that appears to have wiped out almost everyone. There was a lot of Twitter chat about the episode, especially with people wondering about what they would do in the circumstances – I wrote about what I would do if a survivor on the other blog. To go with such a high profile series, the BBC have launched their traditional complementary website with an added ‘interactive experience’.

The main site is pretty basic. It has episode listings, character (and actor) bios and clips. The main focus of creativity has obviously gone on the game/interactive element.

Max Beasley as Tom Price in Survivors (screenshot from site)

Survivors - screenshot from site

The quality of the application is really nice, superb images, flash that flows extremely well, everything feeling really shiny. But once you get beyond the surface, the cracks begin to show. In effect, you have 2 main components. The first is a ‘which character am I’. These are very common, going round and round the blogs, multi-choice quizzes to inform you which superhero or character from your favourite show you are. Here they’ve glossed it up, in a cool flash interface, with sound clips and great images but at it’s heart it’s still that multi-choice quiz. Unfortunately, it’s a quiz with a dodgy algorithm as this morning, everyone in the UK was Abby. Not sure if that’s what they expected, especially as my completely non-scientific review of tweets makes me think she’s one of the least sympathetic characters. I always though the idea of these quizzes was to get some difference!

Survivors Map (screenshot from site)

Survivors Map (screenshot from site)

The other part of the experience is the commenting – as you answer the questions, you get asked why you think that and invited to place a comment. They’re then mapped up, so you can see an sampling as you explore. But there’s nothing else there, there’s no way to connect with other people, to explore the option. This could have been a far richer source of commentary; I think they missed out an opportunity for people to think about what they would do and explore options. Everyone thinks they’d survive, even if very few do. We’re overdue a pandemic anyway and knowing what could happen is useful or even just exploring behaviour in a more localised disaster. The Red Cross do this well, I’ve even seen the BBC do it well in their interactive piece for Spooks Code 9.

Overall I’m disappointed with this; first impressions were great and then I was left wanting more, so much more. I’m guessing this was commissioned late in the development, especially as it was not ready for the Sunday first episode, as it’s very superficial, put on top of the show and not part of it from the beginning. I think there could have been more value in the supporting online experience if they’d gone more basic – forego the flash and spend the money on a debate and moderation!

A few weeks ago, at Playful, Roo Reynolds demonstrate how to turn his plastic guitar into a real guitar, or at least an instrument you can play your own music on instead of just following the onscreen cues.


Roo Reyolds plays “Hotel California” from Tom Armitage on Vimeo.

The Idea

The popularity of the games like Rock Band and Guitar Hero may be leading to an increase in sales for the real instruments, a situation the Guitar Centre is trying to capitalise on. They’ve pulled together a nice site where you can personalise a video e-card, by uploading your face or just adding your name, to let your nearest and dearest know that all you want for Christmas is a Real Guitar.

A real Guitar (screenshot from site)

A real Guitar (screenshot from site)

You have 4 videos to choose from, from a cheesy song through to a lovely arty one, so go ahead and decide which one suits you.

What I think

I like the site design, I like the choice of options and I like the very, very cheesy song. It’s topical and works well in the current craze for music games, it has a single purpose and keeps to that. I was a little disappointed that there were not many easter eggs on the site, as the design is perfect for that, but the one that is there at least gives you 10% off your guitar.

The Pitch

A great pitch to the right email with the right sort of information from Cohn&Wolfe (someone I don’t think I’ve heard from before). This was not a full social media Press Release, but a short note that pointed me inthe right direction. I liked the fact that they also pointed me to a similar site as a way to extend the story, more tips for me to follow. The site was Elf Yourself, the subject of a post I’ve not finished yet!

The top rated product video is absolutely brilliant. It’s Guitar Hero in the real world. Using a bike and lots of marks on the road, the game is recreated with superb timing and lots of practice. The video has been generating a lot of discussion this week about whether it is real or not and the conclusion seems to be yes, it was all laid out on the road and timed to perfection. It’s all to support the release of Guitar Hero World Tour.

Close behind in the rankings is this World of Warcraft promotion from Ozzy Osbourne, trading on his name as the Prince of Darkness.

You Tube launched it’s ‘Live’ programme on Saturday night and this promo from the Will it Blend got watched a lot in the lead up. The team were appearing live to blend something or other

In a strange moment on serendipity, this commercial (or at least a shortened version) was on the telly as I got to it in the rankings. It’s for the game Singing Lips, on multiple platforms

So there we have it, a week dominated by games, just in time for Christmas.

The Idea

TGI Fridays are busy promoting their new loyalty card, Give Me More Stripes. Sign up for the card and you’ll earn points for all money spent, that can be redeemed later for food. When you first sign up, you get given a desert voucher and a ‘skip to the front of the line’ offer. They’re also going to extend the offer over time to things like tastings.

As part of the promotion, they’ve built a widget - Get Striped - where you load up your photo and add the TGI stripes for it.

What I think

It did not start well, with the Stripe card home page having a really annoying carousel feature with bad UI. Click on an arrow to make it go around, I’d expect it to move the next one, but no, it just carries on without any indication of what I’m looking at.

TGI Friday Card Carousel (Screenshot from Site)

TGI Friday Card Carousel (Screenshot from Site)

One question about the programme itself - you earn points and the SEND YOU A VOUCHER??? What? Why not an SMS, why not directly from the card. Why stick to a paper version when there are far easier ways to manage this?

There's a strange disconnect between the programme on the main TGI site and the promotion, there's no link between them. If I go to the Get Striped page, I land on the widget and then have access to all the other bits around the card, although once I switch away, there's no link back. If I go to the card page, there's no links to the widget. It looks like there are 2 completely different flash files; there's been no overview of site navigation so it all works together.

The same lack of UI appears on the widget itself. You can choose a face shape (all of which look male), then choose to add the facial features or upload your own image. Anyone know where the upload button is on the widget below?

TGI Friday Stripe widget (screenshot from site)

TGI Friday Stripe widget (screenshot from site)

When you click on one of the face 'parts' it gives you the option to upload your image...then you have to go through all the sections and add your own back to it. This is where I got stuck - the idea of the widget is to make up a face out of different stripes, different bits of faces. I was just looking to upload my own face and do something with it. I went back to read the instructions and it did not make it any clearer. But, eventually got it - can you guess which bit is me?

TGI Friday Get Striped (screenshot from site)

TGI Friday Get Striped (screenshot from site)

You could have a lot of fun with this, especially if you have headshots of your friends, you can mix and match them, do some great guessing games. But it just seems too hard, the benefits are not clear and the 'what do I do' barrier a little too steep. A good idea for a good product, let down by parts of the execution.

The Pitch

The pitch was good - short, friendly and to the point. It's an agency I had received stuff from before (AttentionUSA), but instead of just being stuck on a list, they'd actually re-visited the site and knew I was blogging in a new venue. This is far better than many of the emails I've received this month, so full marks to them

Some brands dream of having an active, passionate community, providing feedback and commentary on what they are doing, to talk about the message and the product. They try all the tricks in the book, all the viral stuff, the keywords, the linking, the reach out to bloggers to start the ball rolling with the influencers. They push the boundaries, trying something outrageous just to start a conversation.

However, you have to be careful what you wish for – sometimes you can do the simplest of things and it takes off beyond all belief, beyond your control.

Case 1 – Motrin.

Motrin (a brandname for ibuprofen) posted a video on their site last Friday a month ago*, a seemingly benign one that talked about how ‘wearing your baby’ could be a fashion statement too far, that it could lead to backache for which the drug would be perfect to fix.   Unfortunately the subject and tone were a little close to the edge and they stirred up the wrath of mommybloggers who protested on Twitter and blogs all over the weekend. David Armano has one of the best write-ups of what was happening.

He has 3 pieces of advice

1. Design Your Website For Rapid Response
2. Think Like A Blogger, Tweeter, Community & Citizen Journalist
3. Have A Google Strategy In Place

Whilst there was a lot of outage, Motrin (J&J) actually reacted with commendable speed for a weekend. Within 36 hours. the video was down (well the whole site was down, it seemed to be the only way they could remove it) , there was an apology on the site (even if Seth Godin thought it was too corporate) and they were reaching out to various bloggers. The company and the ad agency managed this pretty well, even dealing with bloggers calling them at home on the weekend when they were with their own children. There are lessons to be learnt here for all brands, what seems to be the most innocuous things can blow up and you need to be prepared and have the same sort of plan that you put in place for business interruptions and other crises.

Ad Age have a good review, with timeline. The video caused little trouble until it got posted to a BabyWearing newsgroup

Case 2 – Strictly Come Dancing.

The BBC have a popular Saturday evening show – Strictly Come Dancing. John Sergeant, regarded by the judges as one of the poorer dancers, has been taken into the heart of the public and was being saved by the voting when bottom of the judges. He finally decided that it had gone to far and decided to leave the series – which generated the kind of comment storm the BBC had never seen before. According to Tom Van Aarndt, on the BBC Internet Blog, they had over 170,000 comments on the topic, most of them on the one day (makes the Motrin strom look tiny in comparison). As new commenters are mdoerated, the backlog for the team was growing all the time, even with changes in place to the policy.

To give you an idea, we get worried when a queue reaches 500-600 unmoderated comments. By late afternoon we were running at over 2000 coments. This was in spite of putting all mods on there together along with all the temporary rule changes.

This was a team that is set up to deal with constant feedback, one of the most active sites on the web and they were completely overwhelmed even with all the planning. More lessons to be learnt – and as a product brand a situation that you never really want to be in.

So comment hell or comment heaven – what’s your choice. Even the best prepared can be caught out, but having nothing in place is far worse. So get out those planning hats and talk about what you’d do in that situation.

Hewlett Packard (with their agency Publicis Modem) bring you this quite cute game, You play Dave, a network master, who gets to wander round the levels working his IT Kwando, collecting ring tokens and battling the forces of phishers and crackers. Well, you would if the game worked right. I got to the second level onthe first go; on the second, after I’d killed everyone, it showed me all the tokens but would not let me collect and then just kept incrementing my score!

HP IT Kwando screenshot from site

HP IT Kwando screenshot from site

The game is there to support Procurve, HPs Network Solutions. I think it gets its targeting right, putting the game in mystical terms, about how Dave showed the way, as long as you assume that the guys with the money to buy the solution are as much a geek as those who may be SysAdmins. There’s a little branding, but once inthe game, you can’t find a link to the product – there’s no link back so no integration with the rest of the marketing. This definitely feels like an add on to the message, not a key part. (It is fun though when it works)

The Idea

This is an ad for a camera – a tough, take it anywhere, simple to use camera from Oregon Scientific. They’ve tied up with sport of Bearded Ladyboarding to promote their ATC3K Action Camera, shooting the athletes doing their runs downhill.

Apparently this extreme sport has its origins over a millennium ago, “when Vikings in isolated parts of Northern Europe would competitively race rudimentary wooden boards down steep hills as part of an annual festival to celebrate their masculinity.” The sport came back to popularity in the early 70′s, along with the traditional dress and beard, The sport got popular with rock bands, where beards were common and continued to grow, although today there are some who dare to try it clean-shaven. There’s now even an attempt to get it involved in the 2012 Olympics.

The site itself has a pretty good game that kept me involved – nothing too complex, just a racing game. It’s worth playing to see the videos at the end of it, where you can link out to the main site for information about the product. You can play the game to win a camera, grab some images or watch the video.

What I think

Of course, the sport of Bearded Ladyboarding is completely made up, but I guess they had fun in the process. I’ll admit that Oregon Scientific is not a company I’d heard of but they’re trying some cool marketing to promote their goods. I like this, it’s completely silly whilst demonstrating the product well.

According to the email I got :This game was fashioned by Rubber Republic for Oregon Scientific to promote the ATC3K Action Camera to blokes in UK, France, Germany and Italy in the run up to Christmas.” I like the fact they do not seem to be releasing this and leaving it up there, they’re going to be testing the links out and refining them as appropriate, to track what works best and to do more of it. I also like that they’ve brought the language and tone to the main site, which is so often missed when a brand develops a game; leaving it as a standalone just looks like it’s an add-on and not one they are paying attention to. That’s not the case here, everything seems to tie together well.

Burn Baby Burn is a new game for the Playstation 3 that comes out next year. They’ve launched a site that lets you start to learn the game characters, understand the levels and start to get a handle on the levels. It’s all about introducing new players to the experience so that they can get some buzz going and try and convince people to buy it.

Once past the age check, (you’ve got to be over 18 to see this cartoon styled Zombie game), you get a few screens to describe the levels, characters and guns, a few videos of gameplay and a page of reviews which is empty. There’s no trial levels, there’s not interaction, there’s nothing there are all to make me stay around, not even a way to connect with fellow fans. At the moment it’s just a brochure site, with heavy flash and heavy music. Is this a missed opportunity or will we actually get more?

Screenshot from site

Screenshot from site